steventoomey.com — Lane Becker Doesn't Disappoint

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Here’s Lane Becker on JetBlue’s disaster-recovery customer service and on the big screen in Darden’s Abbott Auditorium, as part of today’s Darden Technology Conference. Lane was unexpectedly snowed in at Lake Tahoe and missed his flight, but through the miracle of technology we successfully videoconferenced him into the panel. Hooray! Or, as they say in Charlottesville, wahoowah!